One of the benefits of using the Truckit Provider app is that you can share your location with customers, allowing them to keep up to date with their delivery.

How to enable tracking for the first time

The first time you login to the app you will be shown a popup with a brief overview of Truckit’s location tracking. You will then be prompted to set your Location Settings to ‘Always’.

In order for the tracking to function properly you will need to select ‘Always Allow’ when prompted. This is a technical requirement to ensure a good tracking experience for your customer, otherwise the tracking will not function. But don’t worry, you will have full control over when you wish to be tracked, as you will read below. 

How to change your tracking setting to ‘Always’

Starting a Job

Before you leave to go and collect a job, make sure you go into the job screen and click ‘Start Job’. When starting the job you will also be given the options to:

  • Notify your customer via an SMS that the job has started and tracking is now available
  • Navigate to the collection address in your preferred maps app

Turn all tracking on or off  with the Online switch

With Truckit tracking you are in full control, to turn tracking on or off for all customers, simply use the ‘Online’ switch on the home screen (see below).

What does Online and Offline mean?

When you are Online, customers who have a job in progress will be able to see your current location on a map as well as an estimate of the distance to the collection or delivery (example below). 

When you are Offline, nobody will be able to see your location, only your last known location from when you were last online.

What your customer can see

Customers can view your location on a map when their job has been started and you are set to Online. If both of these conditions are met, then the customer will be able to see a map on their listing page that looks something like the below.

Good to know tip: To maintain a level of privacy, there is a zoom limitation on the customer map which means they can not zoom all the way in to see your exact position on the map.

We hope that this assists in your queries about our tracking options! As always, if you have any further questions or queries, please reach out to us on 1800 859 850 or support@truckit.net.