Celebrating a decade of Truckit!

Ten years ago we created Truckit with the dual purpose of assisting individuals across Australia in relocating their goods and helping transport Providers secure more bookings, fostering growth within the entire transport industry. Ten years on and with a 4.9 star Google rating, Truckit is continuing to push the boundaries of transparency and innovation in the industry, allowing small and large carriers alike more secure payment and reconciliation options, live tracking, reduced administrative burden and soon, instant pricing and matching (reducing the need to quote).

It is an exciting time to be in the transport industry, and we continually want to hear how our innovations are helping (or hindering!) your freight requirements. We welcome the feedback.

We've included a comprehensive timeline of the Truckit journey together with some interesting interviews from some of our longest-serving Providers (who have been with us since 2013!).

The Truckit Journey:

2013: Founding of Truckit.net & Platform Development

The company was founded with the goal of revolutionizing the logistics and transportation industry through a digital platform. We launched our initial platform, offering a basic solution for connecting shippers and carriers.

2014: Provider Milestones

Truckit's network of Providers hit the 1000 mark.

2015: Cloud Storage

We moved our services to cloud storage to help growth of the platform.

2016: Verified Providers

The initiation of our verification process for transport Providers in this year marked a significant milestone in establishing our credibility as a trusted marketplace within the industry.

2017: Development

Our dedicated development team diligently worked on crafting our new platform in this year, striving to ensure its readiness for launch.

2018: Major Platform Upgrade

A significant platform upgrade was rolled out, introducing new features, improved user interface, a fresh design that now includes the beloved Truckit logo and enhanced functionality.

2019: Partnerships & Collaborations

We forged significant partnerships with major car logistics firms, enabling the provision of instantaneous quotes in our cars category. This facilitated a faster and more frequent array of quotes for customers to select from. Additionally, the collaboration with National Transit Insurance (NTI) was launched offering our users direct access to insurance premiums, providing coverage for their goods during transit.

2020: COVID-19 Resilience & TruckitPay

In the face of the global pandemic, the logistics industry not only persevered but also demonstrated remarkable resilience, and so did our operations. Despite the challenging circumstances, freight remained an essential service, allowing our dedicated Providers to traverse borders with granted exemptions. TruckitPay, our most secure payment method was launched to all Providers allowing funds to be held in escrow until delivery had occurred.

2021: Technology Integration

Truckit.net incorporated cutting-edge technologies by leveraging our user data to generate job alerts for our service Providers. This integration was designed to enhance route planning, streamline resource allocation, and optimize overall operational efficiency. We also introduced PayID Osko payments allowing for quicker and easier transactions.

2022: Our biggest year yet for development

Recognizing the importance of mobile access, we launched a mobile application for both Android and iOS platforms, enabling our transport Providers to manage their bookings on the go. This brought forth new features like Truckit tracking, allowing our customers to track their delivery. Truckit for business began development allowing deeper penetration into the commercial logistics sector. TruckitPay became the default payment option, ensuring secure transactions for both customers and Providers alike. We integrated advanced technologies such as AI and machine learning to create our 'book now' pricing, piloted first in the motorcycles category. A new message centre was launched for the website, bringing a fresh and functional new look to the platform. We also introduced partnerships with large transport organisations to receive instant pricing in our pallets category.

2023: New payment options & features

In the current year, we expanded our payment methods to include pro-forma invoicing and bank transfers, providing both our business and individual customers with a convenient and efficient means to make payments through distinctive virtual accounts. Additionally, we rolled out our 'offer now' pricing model for premium businesses and listings, empowering customers to have greater flexibility in selecting the pricing for their jobs.

We has recently been nominated for the ITS Australia Smart Transport Infrastructure Award for our AI book now pricing launched in 2022, and ranked Number 28 in the Smart 50 list which showcases the 50 fastest-growing Australian SMEs.

Provider Interviews

We interviewed Alan (GTAlan) and Hayden (Knight19), both long-time Providers with remarkable positive feedback ratings. Here is what they had to say:

Alan's Insights:

• Benefits of Truckit:
  • Not only has Truckit increased job supply, it has also increased the range of freight we have been able to carry.
• Truckit's Improvements Over 10 Years:
  • Truckitpay was a good idea and I appreciate that Truckit takes feedback onboard and makes changes when there is room for improvement with new features. The customer service Truckit offers is awesome. While it’s not 24/7, the team always tries to help.
• Recommendation:
  • I highly recommend Truckit to other truck drivers.
• Key Tips for New Providers:
  • Don’t stick to 1 or 2 categories, try to be as varied with the freight as you can. Also, ensure you read the listing carefully and adhere to the specific requirements of the customer. 

Hayden's Insights:

• Benefits of Truckit:
  • Truckit has obviously increased the amount of jobs we have but it also reduces the need for us to do SEO and lead generation. We don’t have to pay a subscription fee and we simply spend 20 minutes a day quoting to get jobs.
• Improvements Over 10 Years:
  • There has been a significant increase in the amount of work available. While new features can have some teething issues when first introduced, Truckit always works on making updates quickly.  
• Recommendation:
  • I would recommend Truckit not only for other transport Providers but also customers. I often tell customers to go to Truckit if we can’t help them with what they need freighted as they can often get a good deal. Everyone I’ve referred to Truckit has had a good experience.
• Key Tips for New Providers:
  • Be as transparent as you can when quoting. Make sure all your terms and conditions are clearly stated, including any cancellation, futile fees and what you are quoting for. I ensure I place the volume we are allocating for in the quote so if there are any discrepancies with the item, everything is in writing. We also overestimate our timeframes to ensure that customers aren’t upset if there are any slight delays because these have already been accounted for. Additionally, transparent communication with the customer in all aspects of the job is vital to keeping your client happy. 

This journey and the insights from Providers like Alan and Hayden underscore our commitment to continuous improvement and user satisfaction. We look forward to many more years of growth and success with you by our side!