In the world of logistics and transportation, customer service is vital. Meeting delivery deadlines, ensuring the safety of goods, and maintaining transparent communication are all crucial components of operating a successful transport business. In the digital age, where technology continues to revolutionize various industries, Truckit.net’s Provider App can help take your customer service to new heights. In this article, we'll explore how downloading our Provider App and enabling tracking on quotes can significantly elevate your customer service.
One of the most significant advantages of using the Truckit.net Provider App is the real-time transparency it offers. When you allow tracking on quotes, both your admin team and your customers gain access to live updates on the status and location of their shipments. This transparency builds trust, as customers can monitor their cargo's progress throughout the journey. It also allows your team to proactively address any potential issues, such as delays or route changes, before they become major concerns.
Effective communication is the cornerstone of exceptional customer service. With the Truckit.net Provider App, communication becomes a breeze. You can send notifications to customers, providing them with important updates on their shipments. Whether it's letting them know you have collected, confirming delivery, or informing them of any unexpected delays, these updates keep customers informed and satisfied. Moreover, customers can reach out to you while you’re on the go, ensuring that their questions or concerns are addressed promptly.
Managing a transport organization involves a significant administrative workload. However, the Truckit.net Provider App simplifies many of these tasks. When you enable tracking on quotes, you can automate various aspects of customer service, such as sending regular status updates. This automation not only reduces the administrative burden on your team but also minimizes the risk of human error, ensuring that customers receive accurate information.
Truckit's App allows you to digitally upload PODs upon delivery, meaning customers are digitally notified as soon as delivery occurs which speeds up the release of funds. While sometimes annoying, PODs do help protect all parties - ensuring customers understand what has been delivered and documenting any discrepancies that could result in returns, refunds or re-delivery. Executed electronically, Truckit's POD upload function eliminates pesky paperwork, improves customer service and reduces the chance for customer disputes.
In today's competitive transport industry, staying ahead of the curve is essential. The Truckit.net Provider App offers a competitive advantage by enhancing customer service. When potential clients see that you offer real-time tracking and communication, they are more likely to choose your services over competitors who don't. This advantage can be a game-changer when bidding for contracts and expanding your customer base.
Step 1. To enable Truckit tracking on your quotes first you need to ensure you have downloaded the Truckit Provider app.
Step 2. The next step is to allow the app to access your location. This is often found in the 'App permissions' section of your phone settings.
Step 3. When adding a new quote, be sure to 'Allow Truckit Tracking'
Step 4. Next you need to ensure you 'Go Online'
Step 5. When you're ready for the job to commence, simply hit the 'Start Job' button and the tracking will then become visible to the customer.
So, what are you waiting for?
Download the Truckit.net Provider App and enable tracking on your quotes today, to take your customer service to the next level!
A new feature was recently launched on Truckit.net that allows Customers to Offer a price to Providers to instantly accept. If Providers don't like the Customer's Price they can still submit their own quote(s). As with normal Listings, only one Provider can accept the Customer's Offer and book the Job. Why did we create Offer Now?Offer Now was created to speed up the time between Listing creation and freight delivery, by reducing the time Customers and Providers spend negotiating. For some Customers speed is their main concern, and if they know what price they are prepared to spend on transporting […]
TRANSCRIPT OF VIDEO Hey Providers. It's Rob here, I wanted to touch base before everyone goes on their Christmas and New Year break. I know it's a really busy time of the year, but I thought I'd do a quick video to tell you about a few things, that's happening around the site. And also thank you for all your hard work in 2023! First thing, I want to let you know a little bit about Offer Now. You may see some Listings coming through with Offer Now. Now, that's where the Customer gets to name their price and you […]
Ten years ago we created Truckit with the dual purpose of assisting individuals across Australia in relocating their goods and helping transport Providers secure more bookings, fostering growth within the entire transport industry. Ten years on and with a 4.9 star Google rating, Truckit is continuing to push the boundaries of transparency and innovation in the industry, allowing small and large carriers alike more secure payment and reconciliation options, live tracking, reduced administrative burden and soon, instant pricing and matching (reducing the need to quote). It is an exciting time to be in the transport industry, and we continually want […]
