Due to the ongoing volatility in fuel prices, Truckit is clarifying our stance on price adjustments. While our core policy remains that quotes should be all-inclusive, we recognise that rapid fluctuations in operating costs can occasionally necessitate a post-booking fuel levy.
To be clear, the fundamental way you quote on Truckit isn’t changing: you should still aim to incorporate all anticipated fees, charges, and overheads into your initial quote. We are simply being more tolerant of price adjustments made after a booking has occurred, provided they are strictly related to fuel costs and are handled with total transparency.
The most critical requirement is that any price increase must be discussed and agreed upon with the customer prior to collection. Adding undisclosed fees after a job is underway remains a breach of our terms.
Please ensure you adhere to the following policies to protect your account standing:
1. Timing of Adjustments
Any request for additional fuel funds must be applied and agreed upon with the customer before you arrive for pickup. Under no circumstances should a price increase for fuel be raised at the point of delivery.
2. Customer Refund Entitlements
Because a fuel levy is an additional cost applied after the initial booking, customers are not obligated to accept it. If a customer does not agree to the new price, they must be allowed to cancel the job and receive a full refund. Cancellation fees will not apply to jobs cancelled due to fuel price increases.
3. Professional Conduct & Transparency
Expecting a customer to agree to an undisclosed price after a job is already underway is not reasonable. All price discussions must be finalised before collection. To support our providers during this period of market instability, Truckit will temporarily waive all fees on price increases.
Truckit will be monitoring terminal gate fuel prices and investigating all reported violations.
4. Required Strategies for Providers
To protect your margins while staying compliant, we recommend the following:
Utilise Quote Expiry Dates: Please use the "expiry" function to limit how long your quote remains valid (e.g., 3 days). This allows you to re-quote based on the most current fuel prices if the customer takes longer to book.
Example of quoting form:
Update your T&Cs: We suggest adding a specific caveat to your Terms & Conditions.
Example: "This quote is calculated based on current fuel prices. Should prices increase significantly between the booking date and collection, a fuel levy may apply. This will be discussed and agreed upon prior to pickup."
We appreciate your continued efforts to provide a high level of service during these challenging market conditions. By following these guidelines, we can ensure the platform remains a reliable place for both providers and customers.
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