Where did you grow up? Central Coast NSW
Favourite sports team? GWS Giants and Liverpool Football Club
What's your favourite part about working at Truckit?
No two days are the same. Its exciting to hear what users want from the platform and helping to get those things built and implemented.
What do you like to do in your spare time? Cycling, watching and playing sports.
Best career lesson you've learned so far? Don't be afraid to take on challenges outside of your comfort zone.
Favourite holiday destination? Whitsundays
In an exciting new development, TruckIt.net has add the option for customers to pay for their freight via and Osko Bank Transfer with PayID.
Majority of banks and financial institutions already make use of Osko and PayIDs which allow you to pay for your freight within minutes, via a simple bank transfer.
An Osko bank transfer uses a memorable PayID meaning you do not need to remember a BSB or Account Number. In TruckIt's case, our PayID is our email address: payments@truckit.net
To pay for your freight via an Osko bank transfer Simply select the 'Bank Transfer' option when going through the TruckIt.net checkout process. You will then be sent an email with all the relevant instructions to make the transfer.
About Osko
Osko is a fast, easy payment option which is already offered by over 70 banks and financial institutions in Australia.
Find out how to use Osko with your bank or financial institution
The COVID-19 pandemic has resulted in a huge increase in requests for freight on Truckit over the last 12 months. A record number of individuals and businesses are turning to online freight marketplaces such as Truckit.net to find reliable transport operators.
The increased demand for freight means customers and transport operators need to be connected with each other faster than ever before. The Truckit team has identified these trends and released a new feature called 'Job Alerts' in response.
For transport providers registered with Truckit, Job Alerts will appear as a new interface on the marketplace, found in the menu in the top right hand corner of the platform. However, the real magic of Job Alerts is going on behind the scenes, using our smart freight matching algorithm.
Our freight matching algorithm analyses details of every freight request on the marketplace as well as the characteristics of each transport provider. Instant recommendations are then made as to which providers are best suited to carry out each job.
The Job Alerts interface will display a real time list of recommended jobs to every provider. The interface is designed in a way that is personalised, concise and digestible. No two providers will ever have the same list of Job Alerts. Truckit providers can also see when users are online, encouraging responsive communication and prompt acceptance of quotes.
The power of Job Alerts and the freight matching system relies on transport providers keeping their Truckit profile up to date. Critical information that providers should update in their profile includes their 'Categories Serviced', Address, Vehicle Types as well as creating Saved Searches for preferred routes. By keeping these as accurate as possible, transport providers can ensure they get more relevant Job Alerts. The freight matching algorithm then factors in providers' engagement and performance on the marketplace to come up with an overall ranking to decide who to target with what jobs.
Existing Providers:
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Become a transport provider on Truckit. It's completely FREE!
To all our transport Providers,
TruckIt is sincerely grateful for the hardwork of all our Provider's during the recent COVID-19 pandemic and associated lockdown. Throughout this period, TruckIt has seen a significant increase in customer enquiries and demand, which has only been exceeded by the effort and attitude from all of our Providers.
To say thanks, TruckIt is giving away 3 x $150 Super Retail Gift Cards to Provider's who are willing to share their feedback and TruckIt success stories with us.
Winners will be chosen from the Providers who complete our survey and may be featured on our website or other upcoming marketing materials. You will be kept anonymous or identified on a first name basis only.
Australian businesses are embracing technology to keep their freight moving during the Coronavirus crisis with leading freight marketplace TruckIt.net reporting a lift in the use of ‘contactless delivery’.
While multiple states and territories have announced the closure of their borders, the freight and logistics industry has been deemed an essential service and are therefore exempt from border closures.
“These are tough times for everybody,” TruckIt founder Robbie Russell said. “But it is essential we keep goods moving around the country to keep our shops stocked and our businesses moving.”
“Spreading those goods around the country, without spreading COVID-19 is critical, which means our providers and their customers need to keep their distance.”
Contactless delivery allows TruckIt transport providers (truckies) to pick up and drop off a load without ever coming into contact with people. Adherence to contactless delivery means any touching between customers and drivers is strictly limited.
“A few simple steps and open communication means freight can be picked up and delivered without risking anyone’s health,” Mr Russell said.
“Both customers and providers on the TruckIt platform are encouraged to utilise contactless delivery wherever practically possible.”
TruckIt.net is at the forefront of Australia’s rapidly-growing on-demand freight industry that is becoming an increasingly important part of the overall $100 billion a year freight industry.
The digital marketplace matches people wishing to freight items (cars, furniture, pallets etc) with transport operators that include sole operators with one vehicle up to large multi-vehicle businesses.
Customers simply list their item on TruckIt.net for free and receive competitive quotes from interested vehicle operators. The booking, transaction and delivery process is managed directly between the freight owner and the operator.
Since it was first established 2012, TruckIt has taken nearly 500,000 listings with deliveries covering more than 50,000,000 kilometres. At any one time there is about $1.5 million worth of freight projects posted on the site and available for truckers to quote on.
The freight industry is one of the fastest growing in Australia with the volume of freight carried expected to grow by over 35 per cent between 2018 and 2040, an increase of 270 billion tonnes (bringing the total volume to just over 1,000 billion tonne kilometres), according to Bureau of Infrastructure, Transport and Regional Economics (BITRE).
Truckit.net was recently featured in industry magazine Big Rigs, read the article below. Click here to sign up for FREE to Truckit.net and find freight loads all over Australia.
Australia’s leading freight marketplace TruckIt.net has signed a major new partnership with specialist transport and logistics insurer NTI Ltd to provide TruckIt.net customers with an added layer of confidence when moving their goods.
The partnership will provide TruckIt.net users with the option to take out affordable, Single Transit Insurance for qualifying jobs booked through the platform.
The insurance cover provides Accidental Damage Cover on a range of commodities providing freight customers with an added layer of confidence when using the TruckIt.net marketplace.
Established by Queensland-born, Scottish rugby international Robert Russell, TruckIt.net is at the forefront of Australia’s rapidly-growing on-demand freight industry that is becoming an increasingly important part of the overall $100 billion a year freight industry.
The digital marketplace matches people wishing to freight large or harder to move items (cars, furniture, pallets etc) with transport operators that includes sole operators with one vehicle up to large multi-vehicle businesses.
TruckIt.net Founder and Managing Director Robert Russell said the partnership was the first of its kind in Australia and would further reinforce TruckIt’s industry leadership.
“Our customers have made it clear they want the additional confidence provided by insurance that covers their materials while on the road,” he said. “We listened and went about finding the best possible partner we could.”
“Our users will now have a seamless, fully-integrated option to insure their goods while in transit. They no longer need to go to a third party to get insurance or take the risk their goods may be damaged or lost while being moved. They can also disregard having to rely on a transport providers insurance policy or warranties”
“NTI has gone above and beyond to ensure our customers have access to the best insurance coverage at an affordable price and we look forward to growing the relationship in the future.”
NTI General Manager Direct, Alan Hasted said the company was proud to partner with TruckIt.net to launch its first foray into the road freight marketplace industry.
“TruckIt has spent many years building a solid platform and loyal following from both users and transport providers and we couldn’t want a more trusted partner as we expand our portfolio of goods in transit offerings.”
NTI is solely owned and underwritten by CGU Insurance and Vero Insurance. This combines the strong industry experience of NTI in managing transport and logistics insurance with the backing and strength of two of Australia’s largest insurers.
The TruckIt.net platform was the first of its kind in Australia. Customers simply list their item on TruckIt.net for free and receive competitive quotes from interested vehicle operators. The booking, transaction and delivery process is managed directly between the freight owner and the operator.
Since it was first established in 2012, TruckIt has taken nearly 500,000 listings with deliveries covering more than 50,000,000 kilometres. At any one time there is about $1.5 million worth of freight projects posted on the site and available for truckers to quote on.
The idea for the business had its origins in Mr Russell’s return home from international rugby career and moving goods around the world and the country to set-up a new home in Brisbane.
“At the time there were a few freight marketplaces in the UK but it was very difficult to organise freight in Australia,” he said. “Getting a car moved from one city to another or some furniture across town shouldn’t require dozens of phone calls.”
The site now has nearly 300,000 customers who have posted a listing on the site and more than 4,500 truckers ready to quote on individual jobs.
The freight industry is one of the fastest growing in Australia with the volume of freight carried expected to grow by over 35 per cent between 2018 and 2040, an increase of 270 billion tonnes (bringing the total volume to just over 1,000 billion tonne kilometres), according to Bureau of Infrastructure, Transport and Regional Economics (BITRE).
Mr Russell, who operates the business with a small team at his Toowong office, said the company was ready to compete hard to be the dominant player in the market.
“We think we were the first of our kind in the country and would like to think that gives us the experience to deliver a much better customer experience than the swag of newcomers who have joined the industry in recent times,” he said.
“We have recently overhauled the platform and are ramping up a significant marketing campaign to ensure we stay ahead of the pack.”
Click here to find out more about the TruckIt/NTI partnership and Single Transit Insurance.
Truckit.net is a vibrant marketplace, connecting freight owners with transport providers.
Set up a professional profile
Your Truckit profile will be the first place customers look when deciding which transport provider is best suited to handle their delivery. The best profiles will include a concise but clear statement outlining your history
Smile for the camera
It's amazing what difference a profile picture can make to
Communication is key
It seems an obvious point, but it can not be stressed enough. The nature of an online marketplace and the need for trust means communication is the and a lack of communication can be a barrier to success.
Most customers will understand a delay or two, but simply want to be told so beforehand, otherwise they can feel left out of the loop and worried about their goods.
Focus on the jobs that are right for you
Truckit.net provides extensive search filters on the Search for Jobs page which allow transport providers to narrow down available loads by area, state or along an existing route. You can then filter by freight category to make sure you are only viewing the jobs most relevant to you. This saves time and ultimately money in scrolling through irrelevant loads.
Build a base of positive feedback
Every completed job gives you the opportunity to receive feedback from the customer. This feedback will be displayed on your Truckit profile to help future customers see the good work that you do. This is why it is essential to treat every job with the same level of professionalism as the last.
Truckit.net is Australia's largest freight marketplace and as a marketplace, customers ultimately face a lot of choice when it comes to selecting a transport provider for their job.
Imagine you're a customer. You have received multiple quotes for your job, all are competitive on price and can deliver in a reasonable time frame. So how do you choose?
More times than not, the first place a customer will look is your Truckit profile. A good profile should read like the blurb of a book, informative yet concise and leaving customers wanting to finish the book (or job in this case).
You can edit your profile by logging in to Truckit.net and going to https://www.truckit.net/provider/profile/
Scroll down to find the 'About Us' section.
What to include?
About you
A brief intro on who you and or/your company are, how long have you been around? What areas do you service? And do you specialise in any categories of freight?
Care of goods
Customers are trusting you to take care of their precious cargo, it is therefore important to explain the measures you will take to protect customers goods when moving them. Do you have blankets to wrap furniture? How do you strap motorcycles or vehicles down? Providing answers to some of the most common questions customers will ask can be a big plus for your profile.
Tools of the trade
As with care of goods, the type of vehicle you use is often a deciding factor for customers. You can tell customers all about your vehicle(s) in your 'About Us' as well as uploading images.
It pays to be honest. If the customer thinks their furniture is being moved in a pantech truck, but you turn up with a box trailer, it won't leave a great impression and can lead to bad feedback on your Truckit profile.
Industry Accreditations and Insurance
Are you a member of AFRA (Australian Furniture Removers Association) or similar? Let your customers know! But be prepared to back it up with the necessary documentation when they ask. The same goes for insurance, let your customers know if their goods will be covered and what type of policy you hold.
Photos
A picture says a thousand words. They can also increase your chance of securing a job by over 50%
Truckit recommends uploading at least one, but preferably more profile pictures. These could show your vehicles, yourself, or some of the interesting loads you have transported.
Some other tips
Communciation
Part of building trust with your customers is communicating clearly and in a timely manner. It starts with responding to customers questions about your quotes and extends through to being open and honest about collection and delivery dates once your quote has been accepted. Most customers are understanding of the challenges of the freight industry, they just want to be kept updated on the status of their delivery
Mark your jobs as delivered
The only way you can receive feedback and a completed job statistic on your profile is by marking booked job as 'Delivered' in your My Jobs section.
Truckit can help you
If you need any assistance or suggestions when creating your profile, feel free to contact the Truckit team at support@truckit.net as we are more than happy to help.
